How does HETable support managers, hosts, servers, and guests?

HETable gives managers floor-plan versions, sections, Smart Assign, reports, permissions, and location controls. Hosts get host stand, reservations, waitlist, and wait board tools. Servers get Pocket View and station assignments. Guests can book online, confirm or cancel reservations, self-seat where enabled, or use the on-site kiosk and concierge flow.

Why does a connected workflow matter in a restaurant?

A connected workflow helps restaurants avoid disconnected tools, slower handoffs, and blind spots between the host stand and the floor. When assignments, floor state, reservations, queue pressure, and guest guidance stay in one product, service decisions become faster and more consistent.

Restaurant front-of-house workflow software

Run managers, hosts, servers, and guest arrival flows from one front-of-house operating layer

HETable is not just a host stand screen. It is a front-of-house workflow product that starts with floor plans and assignments, moves through reservations, waitlist, self-seat, kiosk, and live service, then ends with reporting, audit visibility, and location-level review. That helps the whole team stay aligned instead of working from separate tools and handoffs.

See the full workflow Explore the feature surface See getting started

What each role uses in the product

ManagerBuild and publish the room, set sections, run Smart Assign, review staff ratings, control booking settings, and monitor reports, permissions, audit, security, and location-level visibility.

HostOpen Host Stand, run the live floor map, manage reservations, quote waits, move parties through the queue, monitor the wait board, and work with the kiosk or self-seat flow when needed.

Server / Floor TeamUse station assignments and Pocket View to stay aligned on section coverage, table turns, and table-state changes from the floor.

GuestBook online, confirm or cancel a reservation, self-seat where enabled, or use the on-site kiosk and concierge experience when arriving in person.

How a restaurant actually uses HETable

Set up the room: create or refine the floor plan, review version history, and publish the layout that live service should use.
Prepare the team: define sections, link or import the schedule, generate Smart Assign, and publish station assignments before the doors open.
Run the shift: manage host stand, reservations, waitlist, wait board, self-seat, kiosk, and concierge flows depending on real-time floor pressure.
Keep the floor aligned: let floor teams use Pocket View and station assignments so table-state changes remain visible across the room.
Review after service: use reports, booking settings, ratings, audit, and security controls to understand outcomes and tighten the workflow for the next shift.

Real screens behind the workflow

These are the actual product surfaces that support the public story. They are the screens teams open in the app today, not placeholder marketing labels.

Manager OverviewSections, Smart Assign, reports, booking settings, ratings, security, audit, API keys, webhooks, and locations dashboard.

Host StandLive floor status, reservations manager, reservation edits, waitlist flow, and table actions from the floor map.

Wait BoardQuoted waits, recent seatings, queue pressure, and the live wait picture during service.

Guest Kiosk + ConciergeOn-site arrival support for table suggestion, self-seat guidance, queue fallback, and guest questions.

Public Booking + ConfirmationOnline booking, reservation confirmation, cancellation, and booking-rule-aware availability.

Pocket View + Station AssignmentsFloor-team follow-through after seating decisions are made at the host stand.

Why connected front-of-house workflow matters

Less handoff frictionHosts, servers, and managers work from one product family instead of stitching together a floor map, assignment sheet, and queue tool.

Better guest clarityGuests can move through booking, arrival, self-seat, or waitlist paths without being pushed into disconnected systems.

Stronger pacingSections, assignments, and live floor state stay close to the seating decisions that affect them.

Post-shift learningReports, audit visibility, and manager controls help the team improve the workflow after service instead of relying on memory.

Direct answers for buyers

What is restaurant front-of-house workflow software?

Restaurant front-of-house workflow software connects managers, hosts, servers, and guests to the same operating layer. In HETable that includes floor plans, reservations, waitlist, self-seat, kiosk flow, Pocket View, and post-shift review.

How do different restaurant roles use HETable?

Managers use setup, staffing, reporting, and control tools. Hosts use the live floor, reservations, and waitlist. Servers use Pocket View and station assignments. Guests use booking, confirmation, self-seat, or kiosk flows depending on the venue setup.

Does HETable only help the host stand?

No. The host stand is central, but the product also includes floor-plan publishing, staffing workflows, guest arrival flows, Pocket View, reporting, security, audit, and location-level controls around the service workflow.

How HETable worksWalk setup, service, and post-shift review in order. Getting started with HETableSee the launch sequence most teams follow. What teams open in HETableSee the real screens behind each role. Restaurant host stand softwareFocus on the live host workflow at the door. Restaurant self-seat and kiosk softwareSee the guest-led arrival and self-seat path. Restaurant floor team assignment softwareUnderstand sections, Smart Assign, station maps, and Pocket View. Restaurant reservation management softwareSee the booking, confirmation, and arrival-control workflow in detail. Restaurant reporting softwareReview the oversight and post-shift layer around live service. HETable featuresReview the route-level product surface.