How HETable Works for Restaurant Teams

Where this page fits in the reservation cluster

Use the live reservation directory when you want real restaurant pages. Use the support guides below when you want the workflow, launch order, and screen-level context around that same directory to stay one click away.

Current guide: How HETable worksFollow the setup-to-service operating sequence that supports the live reservation directory and the rest of the guest-flow stack.

Browse live restaurant reservationsOpen the live HETable reservation directory with crawlable restaurant pages and direct paths into real locations. Restaurant reservation and waitlist softwareSee how direct booking, walk-ins, and pacing support stay connected inside one host-stand workflow. Restaurant reservation management softwareReview booking rules, confirmations, edits, and host-side booking control around the live room. Getting started with HETableSee the launch order restaurants can follow before they send guests into live reservation paths. What teams open in HETableMap the real manager, host, guest, and floor-team screens behind the reservation workflow.

What teams usually open first

The product is more than a single host screen. Different roles open different parts of HETable depending on what needs to happen before, during, and after service.

ManagerFloor Plan Builder, versions, booking settings, sections, Smart Assign, reports, permissions, locations dashboard, API keys, webhooks, audit log, and security policies.

HostHost Stand, Reservations, Wait Board, Self-Seat Kiosk launch, and table-state visibility tied to the live published plan.

Server and floor teamPocket View plus Station Assignments and section coverage to stay aligned with the current floor and table status.

GuestPublic booking from the restaurant’s own HETable widget link or public location page, reservation confirmation, self-seat, kiosk flow, and concierge support where the restaurant enables those experiences.

1. Set up the room

Everything downstream depends on the room being right. HETable uses the published floor plan as the source for host, reservations, waitlist, kiosk, and self-seat workflows.

Build or update the floor plan and publish the version the team should actually use.
Create sections and stations so the stand and floor team work from the same coverage map.
Open the Locations Dashboard when the group manages more than one restaurant.

Floor Plan Builder Versions & publish Sections Station Assignments Locations Dashboard

2. Prepare the shift

Before the rush, managers and hosts use HETable to shape the service plan instead of waiting to solve everything at the door.

Confirm booking rules such as hours, intervals, party limits, and lead time.
Copy the restaurant’s public booking widget link or public location page into the restaurant website, button flow, or guest communications when those paths are live.
Link or import the schedule and generate Smart Assign when the team wants stronger coverage planning.
Review staff ratings and roster relationships before finalizing the floor.

Booking Settings Smart Assign Schedule link/import Staff Ratings

Booking proof before service starts

Booking Settings generates the direct public HETable booking widget link managers can copy onto the restaurant’s own site.
Public location pages can support discovery in the HETable reservation directory when the restaurant wants a crawlable path before the final booking click.
Confirmation and cancellation links keep guest follow-up tied to the reservation record before hosts work arrivals during service.

3. Run live service

Once service starts, HETable keeps reservations, waits, table status, and seat decisions connected to the live room instead of splitting them across disconnected tools.

Host Stand + ReservationsManage arrivals, create or edit reservations, place parties, and work from a live floor-aware seating view.

Waitlist + Wait BoardQuote waits, track queue pressure, review recent seatings, and keep pacing aligned with current capacity.

Self-Seat + KioskLet guests seat themselves where allowed, or use the kiosk flow with suggested tables, waitlist fallback, and concierge chat support.

Pocket ViewKeep the floor team aligned by letting staff update table status from the floor without walking back to the stand.

4. Keep the floor team aligned

HETable is not only for the host stand. It also supports the floor team so hosts, managers, and servers do not work from different versions of the room.

Use Station Assignments to print or share floor coverage maps.
Use Pocket View so servers can mark tables dirty or available while they are on the floor.
Review table moves and section balance when the shift needs adjustments.

Station maps Pocket View Table moves Section balance

5. Review, control, and improve

After service, managers can use HETable to review what happened and keep the workflow governed over time.

Run reports for covers, reservations, assignment counts, and related operating signals.
Review audit history when permissions, keys, or policy settings change.
Control access with permissions, user overrides, API keys, webhooks, and security policies.

Reports Audit Log Permissions API Keys Webhooks Security Policies

Direct answers for buyers

How do restaurants use HETable before service?

Restaurants usually publish the correct floor plan, confirm booking settings, organize sections and station assignments, and prepare the host workflow before service begins. Many teams also link schedules, review staff ratings, and generate Smart Assign when they want stronger pre-shift structure.

How does HETable work during service?

During service, HETable keeps reservations, waitlist, live table status, and seating decisions in one floor-aware workflow. Restaurants can also run self-seat or kiosk experiences, use concierge support where enabled, and keep servers aligned through Pocket View and station maps.

What do managers review after service?

Managers can review reports, table moves, staffing outcomes, audit activity, permissions, API keys, webhooks, and security policies. That helps the team tune future shifts while keeping the product governed and measurable.

How HETable works from room setup to live service and review